Return and exchange

At Nava Copenhagen, we have made it easy for you to return your item if you change your mind or need to exchange your purchase.

You always have a 14-day full right of return with us, where you can exchange or get a refund.

If the item needs to be exchanged, the return shipment is ALWAYS free the first time for order within EU. It is possible to exchange for a different size, color, store credit, or another item. If there is a price difference, it will be charged, or the remaining amount will be refunded to the card used for the purchase.

If you wish to return an item for a refund, you can purchase a return label from us. The price for a return label depends on the country you are shipping from. 

Please note that the package must be sent to us within 14 days after the exchange/refund process has begun. If it is sent after more than 14 days, the right of return expires.

Start the exchange or refund process  from Sweden here.

If you wish to handle the shipping yourself, the package must be sent to:
Nava Copenhagen
Læssøegade 123
5230 Odense M, Denmark.

The package should be sent as a business delivery to this address. Please note that we do not pick up packages from parcel shops if they are not delivered to the address.

NOTE: When purchasing Christmas gifts, the exchange deadline has been extended until January 7th. Please be aware that this is the exchange deadline, which means you can exchange the item for another item or receive a store credit. Therefore, it is not possible to get a refund after more than 14 days.

If you wish the package to be shipped to a new address, please write this in the note or send us an email.