Guarantee
You have a two-year warranty on any product you buy.
Our warranty covers manufacturing defects or if they do not look or function as described. We require documentation of the relevant product, such as a photo. Our guarantee does not include damage to products caused by incorrect product care/use, as well as wear and tear on the coating due to use of the jewellery.
We cover the return costs in reasonable amounts.
If you want to use your two-year warranty, you can contact us at contact@navacopenhagen.com . You must inform us of your order number, the name of the product, the number of items and the defect on the product as well as a picture.
Once you have approved the complaint, you can, by agreement, create the complaint here and send the item back to us.