At Nava Copenhagen, we have made it easy for you to return your item if you regret or need to exchange your purchase.
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With us, you always have a full right of return of 14 days, during which you can exchange or get the money refunded.
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If the item must be exchanged, the return shipping is ALWAYS free. It is possible to exchange for another size, color, credit card or another item. If there is a price difference, this will be charged, or the balance refunded, to the card used for the purchase.
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If you want to refund an item, you can purchase a return label from us. The price for a return label depends on the country.

Please note that the package must be sent to us no later than 14 days after the exchange/refund has begun. If it is sent after more than 14 days, the right to return expires.
To create a return, please email us at contact@navacopenhagen.com. Please let us know what jewelry you wish to return and why.
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NOTE: When buying Christmas presents, the exchange period is extended until 7 January. However, be aware that this is the exchange period, which means that you can exchange the item for another item, or receive a credit card. It is therefore not possible to get the money back after more than 14 days.

If you want the package to be sent to a new address, please write this in the note or send us an email.
 
 

 

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