Terms and Conditions
Payment
Nava Copenhagen I/S accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, American Express and Maestro. Payment will not be charged to your account until the item is shipped.
All amounts are in DKK (Danish kroner) and include VAT. Please note: if the item is purchased outside the EU, VAT is not charged.
Nava Copenhagen I/S uses an approved payment server that encrypts all your card details with the SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
Nava Copenhagen offers GLS, PostNord and UPS as shipping methods. All orders are packed and shipped within 1-2 business days. Delays in relation to this may occur. Nava Copenhagen is not responsible for the package after it has been handed over to the carrier. If delays, lost packages etc. occur, Nava Copenhagen therefore cannot be held responsible.
Nava Copenhagen I/S is not responsible for an incorrect address, no name on the mailbox, or delays.
Unclaimed packages
Packages that are not collected within 7/14 days at parcel shops are automatically returned to Nava Copenhagen. We reserve the right to charge a handling fee of 14 € for unclaimed packages to cover handling, administration costs and packaging. Please note that it does not count as exercising your right of withdrawal if you do not collect your package or refuse to accept it.
Import and customs clearance
All international orders may be subject to local taxes, customs duties, charges and fees levied by the destination country, which are not included in the cost of the order. The recipient of the shipment is responsible for any import fees that may arise. Nava Copenhagen takes no responsibility for this.
Right of complaint
You have a 2-year right of complaint in accordance with the Danish Sale of Goods Act. Our right of complaint covers defects in material and/or manufacturing. We require documentation for the item in question.
The right of complaint does not cover defects or damage caused by incorrect handling of the product, or wear and tear from use.
Nava Copenhagen will cover return costs to a reasonable extent.
In the event of a complaint, please contact Nava Copenhagen I/S at contact@navacopenhagen.com.
Right of withdrawal
You have a full 14-day right of return on items purchased in our webshop.
The period is counted from the day you receive the order.
You must pay the return costs yourself.
Withdrawal must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the withdrawal.
Please note that this may be changed in connection with public holidays and Christmas (see more under returns/exchanges). If we receive a return package after the 14-day right of withdrawal, we reserve the right to refuse to accept the package, and it will be returned to the sender.
When buying Christmas gifts, the exchange period is extended until January 7. Please note, however, that this is the exchange period, which means that you can exchange the item for another item or receive store credit. It is therefore not possible to get your money back after more than 14 days.
The condition of the item when you return it.
The item must be returned in unused condition. If the item is deemed to have been used, you will only get part or none of the purchase amount back, depending on the item's commercial value. In other words – you can try the item in the same way as if you were trying it in a physical store.
To receive the full purchase amount back, you may therefore do the same as you could in a physical store. You may try the item, but not actually put it to use.
Once we have received the item, the money is transferred back to the payment card used for the purchase. Please note that it can take up to 14 banking days before the money appears in your account.
We do not accept packages sent cash on delivery or without delivery to the door.
Exchange
It is possible to exchange for a different size, color or a completely different item 1 time. If there is a price difference, it will be charged, or the remaining amount will be refunded or issued as a gift card if the amount exceeds 20 DKK.
If you wish to exchange an item, this is free of charge for customers within the EU. This is done via the return portal under returns and exchanges. Free exchange is only possible 1 time.
Discount codes
It is not possible to use discount codes on items that are already reduced.
Gift cards
Gift cards can be used as payment in our webshop and are valid for 3 years.
Please note: Gift cards cannot be exchanged for cash or refunded, either in whole or in part. This also applies if the gift card is not used before the end of the validity period.
If you have any questions about gift cards, please contact us.
Free gift with purchase
For campaigns where a free gift is included with purchases over a certain amount, the gift is conditional on the final order value, after any returns, still meeting the campaign's minimum requirement.
If you return your entire order, the free gift must therefore also be returned in unused condition together with the other items.
If you return parts of your order and the remaining order value then falls below the amount required to receive the free gift, the gift must likewise be returned.
If the free gift is not returned in these cases, we reserve the right to deduct the stated value of the gift from the amount refunded to you.
If the remaining order value still meets the campaign's minimum requirement, you can of course keep the free gift.
Customer and privacy policy
We do not resell personal information and do not pass your personal information on to others; it is only registered in our customer database. You can have your information deleted at any time.
In order for you to enter into an agreement with Nava Copenhagen I/S, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal data for the purpose of being able to deliver the item to you.
The personal data is registered with Nava Copenhagen I/S and stored for up to five years, after which the data is deleted.
When personal data is collected via our website, we ensure that this always happens with your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of Nava Copenhagen I/S have access to the information registered about you.
The data controller at Nava Copenhagen I/S is: Camilla Petersen
As a data subject registered with Nava Copenhagen I/S, you always have the right to object to the registration. You also have the right to access the information registered about you. You have these rights under the Danish Personal Data Act, and inquiries in this connection should be addressed to contact@navacopenhagen.com.
Cookies
On https://navacopenhagen.com/, cookies are used for the purpose of optimizing the website and its functionality, and thereby making your visit as easy as possible.
You can delete cookies from your computer at any time; see the instructions at Webshop Cookies and Privacy Policy.
Log statistics
We use log statistics on https://navajewelry.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from, where on the website they leave, etc.
The log statistics are only used for the purpose of optimizing Nava Copenhagen I/S's website.
Complaint options – overview and links:
If you have a complaint about a product purchased in our webshop, you can contact contact@navacopenhagen.com. If we do not succeed in finding a solution, you can file a complaint with the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint via the European Commission's online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/. If you submit a complaint here, you must state our email address: contact@navacopenhagen.com
