Fri fragt på alle DK ordre

Shopping Cart

Your cart is empty

Continue Shopping

Return & Exchange

Notice: 
You have 14 days right of return from the day you receive the package or from the day you notify us about your wish to return your order. This have to be within the 14 days of return from when you recieve it. If we receive the package after the 14 days of return refund will not be possible.

 

Return:

If you wish to return an item within the 14 days return policy, you can follow this guide.

  1. Notify us at contact@navacopenhagen.com about your wish to return your order. Please include name, order number and items you wish to return. 
  2. You must print and fill in the return formula. You can find it in the bottom of this page, or make a similar yourself.
  3. Make sure the item you want to return is packed secure.
  4. Put the return formula in your package with the jewelry.
  5. Ship the package to our address or get a return label from us (45DKK).
    Nava Jewelry I/S
    Niels Bjerres Vænge 34
    5220 Odense SØ
  6. As soon as we have received your item, you will get an email confirmation. If you wish to return you have to pay the shipping cost yourself. If you use a return label 45 DKK will be deducted from your refund.

Exchange: 

  1. Notify us at contact@navacopenhagen.com about your wish to return your order. Please include name, order number and items you wish to return.
  2. You will receive a returnlabel from us (Free and DK only).
  3. Make sure the item you want to return is packed secure.
  4. You must print and fill in the return formula. You can find it in the bottom of this page, or make a similar yourself.
  5. Put the return formula in your package with the jewelry.
  6. Put the return label on the package and deliver it at a GLS parcel shop.
  7. When we receive the package, we will exchange it for you. 

You can find the return formula here:
Returnformula.pdf





English