Return & Exchange

Return:

If you wish to return an item within the 14 days return policy, you can follow this guide:

  1. You must print and fill in the return formula. You can find it in the bottom of this page, or make a similar yourself.
  2. Make sure the item you want to return is packed secure.
  3. Put the return formula in your package with the jewelry.
  4. Ship the package to our address:
    Nava Jewelry I/S
    Niels Bjerres Vænge 34
    5220 Odense SØ
  5. As soon as we have received your item, you will get an email confirmation. If you wish to return you have to pay the shipping cost yourself. If you wish to exchange your item we will cover the shipping cost as long as it is shipped with Postnord Standard letter (10kr). Shipping cost will be refunded when the package is received.

 

You can find the return formula here:
Returnformula.pdf





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